Managed SecuritySOC as a Service
Our analysts monitor your logs and alerts around the clock, triage what matters and escalate with the context your team needs, under service levels written into the contract.
01Overview
SOC as a Service (SOCaaS) is a security operations centre delivered as a subscription. A provider's analysts monitor your logs and security alerts around the clock, investigate suspicious activity and escalate real incidents to your team, using shared platforms and processes instead of a team you build and staff yourself.
A SOC is more than a tool. It is people on shift, runbooks, detection content, threat intelligence and a feedback loop. Building all of that takes years and a team of dozens to run round the clock.
In Saudi Arabia there is one more factor: the NCA licenses managed SOC providers. Which tier you need depends on whether you are a government body or critical national infrastructure operator.
Key facts
02What you get
Each one is a defined part of the service, not a slide.
Every alert is reviewed by an analyst, enriched with context and classified.
You receive
Real threats separated from noise.
Rules and analytics written for your environment and mapped to MITRE ATT&CK.
You receive
Detections that match how you are attacked.
Analysts search the data for what rules missed.
You receive
Threats found before they trigger an alert.
Escalation with evidence, playbooks and recommended actions.
You receive
Faster decisions during an incident.
Sector and regional intelligence applied to detections.
You receive
Defences informed by what attackers do in the region.
Operational, executive and audit reports from the same data.
You receive
Reports that satisfy auditors and inform leadership.
03How we start
A staged onboarding means alerts are tuned before service levels start.
Step 1 · Week 1
Assets, sources, regulations and escalation rules.
Step 2 · Weeks 2 to 3
Log sources and agents connected.
Step 3 · Weeks 3 to 5
Detections and thresholds tuned on your data.
Step 4 · Week 5
Playbooks tested with your team.
Step 5 · Week 6
24/7 service levels begin.
Step 6 · Ongoing
Monthly reviews and tuning.
04Service levels
Agreed per client in the contract. These are the targets we typically propose.
| Severity | What it means | Acknowledge | Escalate |
|---|---|---|---|
| Critical | Active compromise or data exfiltration | 15 minutes | Immediate phone call |
| High | Likely malicious activity needing action | 30 minutes | Within 1 hour |
| Medium | Suspicious activity needing review | 2 hours | Same day |
| Low | Informational or policy events | Next business day | Weekly report |
Example targets. Coverage hours, response times and credits are agreed in the service contract.
| Source | Examples of use cases |
|---|---|
| Endpoints | Malware, ransomware behaviour, suspicious scripts, persistence |
| Identity | Impossible travel, brute force, privilege changes, MFA fatigue |
| Network | Command and control, scanning, data exfiltration |
| Cloud | Risky configuration changes, anomalous API use |
| Email and web | Phishing delivery, malicious links, policy violations |
| Applications | Authentication abuse, injection attempts, unusual data access |
05Technology
We operate your platforms or ours, and integrate with what you have.
Logos are trademarks of their respective owners and are shown to indicate platforms we work with.
06Saudi Arabia and the GCC
Licensing, logging and sector expectations all apply to managed SOC services.
Tier 1 licensed providers can serve all organisations, including government bodies and operators of critical national infrastructure. Tier 2 licensed providers can serve other organisations. We confirm which tier you need and how the service is delivered.
The ECC includes cybersecurity event logs and monitoring, and incident and threat management, as control areas. SOC reports and retained logs provide the evidence.
SAMA expects financial entities to detect and respond to incidents, assessed through the maturity model.
Telemetry can be stored in Saudi-hosted or on-premises storage, in line with the PDPL.
07Why GoAgile
Because the best detection comes from people who know your environment.
Analysts learn your environment, not a pool of strangers.
Content tuned to your systems, sector and threats.
A data lake keeps what you need for investigations and audits.
Service levels, scope and escalation written down.
Briefings in Arabic and English.
Our testers help your SOC get better.
Credentials
08Clients
Organisations in regulated sectors choose GoAgile because security is delivered by the team that also builds and runs their infrastructure.
SAMI
Defence and industry
Tier-1 Saudi bank
Banking
National energy operator
Oil, gas and power
Government authority
Public sector
Regional telecom operator
Telecommunications
Healthcare group
Hospitals and clinics
Retail and e-commerce group
Retail
Ports and logistics operator
Logistics
Insurance company
Insurance
Fintech and payments provider
Financial technology
Industrial manufacturer
Manufacturing
SAMI engaged GoAgile to strengthen its cyber security posture with protection aligned to the rigorous security and compliance standards of its sector.
Alert volumes had outgrown the in-house team, and mean time to respond was too long.
Result: Fewer false positives, faster containment and weekly reporting the security leadership could act on.
Systems were encrypted on a weekend and the team needed expert help immediately.
Result: Services restored and the root cause closed, with a lessons-learned report for leadership.
GoAgile strengthened our cybersecurity posture with enterprise-grade protection aligned to the rigorous security and compliance standards our sector demands. Their team has been a dependable partner on a mission-critical engagement.
Client names are withheld for confidentiality.
09Related services
Each service stands alone and works better with the others.
Tell us your environment and your regulators. We will propose coverage, tier and service levels.
Talk to our SOC team10Questions answered
Tell us about your environment and what you need. We will respond with a scoped proposal, not a brochure.
Specialists who do this work every week, reporting in Arabic and English.