SAP ERP · Support
SAP Support and AMC in Saudi Arabia and the GCC
A dedicated SAP team to keep your system running, fixed and improving: incidents, changes, closes, upgrades and health checks, under clear service levels.
- One accountable team for functional and technical support
- Smooth takeover from your current support provider
- Reports and reviews every month
- IncidentsFixed within agreed service levels
- Change requestsSmall developments and configuration
- Month-end and year-endClose support when it matters
- Technical and BasisMonitoring, patches and upgrades
What is SAP AMC
Keeping SAP healthy after go-live
An SAP AMC, or annual maintenance contract, is an agreement under which a partner supports and improves your SAP system. It covers fixing incidents, small changes, technical care and regular reviews under agreed service levels.
Many companies find that SAP works well at go-live and then slows as the business changes. A good support partner keeps users productive, fixes problems quickly and keeps the system ready for upgrades. You may also hear it called SAP AMS, or application management services.
- Also calledAMS, AMC, SAP support
- CoversFunctional and technical support
- Works withECC, S/4HANA and Business One
- Our teamA dedicated team of 17 SAP specialists
What is covered
What our SAP support covers
From the daily question to the planned upgrade, one team looks after your SAP.
Incident and problem management
Users report a problem, we log it, fix it within the agreed service level, and find the cause so it does not return.
Change requests and small developments
New fields, reports, forms and configuration changes, planned and tested before they go live.
Functional support
Finance, purchasing, sales, stock and production consultants who know your processes.
Technical support and Basis
Monitoring, transports, patches, performance tuning, backups and upgrades.
Roles and authorisations
Access that matches job roles, with changes recorded.
Month-end and year-end support
Extra attention in the days when finance depends on SAP the most.
Interfaces and batch jobs
Monitoring of the jobs and connections that run in the background.
Health checks and reports
Regular reviews of performance, incidents and risks, with clear reports.
A better way to run support
Support that frustrates, or support that works?
What changes when one dedicated team owns your SAP.
Support problems we hear about
- Tickets bounce between people and nobody owns the answer
- Month-end problems found at the last minute
- No clear report of what is open and why
- Only one person knows how things were built
Support with GoAgile
- A named team and a named owner for your system
- A month-end checklist and extra cover when it matters
- Monthly reports on incidents, changes and risks
- Documented changes that anyone on the team can follow
Switching provider
How we take over from your current provider
Changing support partner does not have to be risky. We take over in five steps.
- 1
Capture knowledge
We meet your users and your current provider, and collect documents, open tickets and known issues.
- 2
Set up access and tools
We agree access, security and a ticket system that suits your team.
- 3
Stabilise
We clear the backlog, fix repeating problems and confirm the service levels.
- 4
Run and improve
We support daily work and plan small improvements with you.
- 5
Review monthly
We report every month and review what to improve next.
Service levels
Choose the level of support that fits you
Every company runs SAP differently. We agree hours, response times and scope with you in your contract.
Standard
Support during your working week for incidents and questions, with monthly reporting.
- Incident support in business hours
- Small changes by request
- Monthly report
Best for: Smaller SAP systems with a stable setup.
Extended
Longer hours, planned improvements and extra cover for month-end and year-end.
- Extended support hours
- Planned improvements each quarter
- Close-period cover
Best for: Mid-size and larger companies that depend on SAP daily.
Dedicated team
Named functional and technical consultants working as part of your IT team.
- Named consultants for your system
- Faster knowledge of your processes
- Capacity for projects as well as support
Best for: Large SAP landscapes and groups with ongoing change.
Hours, response times, scope and prices are agreed in your support contract. We tailor the level to your system and your business.
Who we serve
Who we support
Support for SAP systems of every size, whoever implemented them.
Enterprises with large SAP landscapes
A dedicated team for ECC or S/4HANA systems with many users, entities and interfaces, including upgrades and health checks.
- ECC and S/4HANA
- Basis and security
- Release planning
Mid-size companies without an SAP team
Functional and technical support in one place, so you do not need to hire and keep a full SAP team.
- Functional support
- Month-end cover
- Small changes
Companies changing support provider
A structured takeover, so you are not left exposed while support moves.
- Knowledge capture
- Backlog clean-up
- Clear reporting
Built for Saudi Arabia and the GCC
SAP support from a team based in Riyadh
Local time zone, local language and local knowledge, with the reach to support GCC groups.
Riyadh head office
Support and on-site visits from a team in your time zone.
Arabic and English
Users can raise tickets and get answers in either language.
Saudi tax and statutory needs
VAT and Zakat reports, and local changes, handled as part of support.
E-invoicing handled by us
We are a ZATCA e-invoicing solution provider, so wherever e-invoicing applies to your SAP, we handle it as part of our service.
Security and access
Access and changes follow your security policies and are recorded.
GCC groups
Support for entities in Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain and Oman.
Get an SAP support proposal
Tell us your system, users and pain points. We will propose a service level, a takeover plan and a clear scope.
Related services
Explore related SAP services
Each SAP service works on its own and works better with the others.
SAP ERP
Our SAP platform page: S/4HANA, Business One and everything we deliver around them.
View service →SAP ECC to S/4HANA Migration
Assess, choose an approach and move your data and custom code.
View service →SAP Business One
A complete ERP for growing companies, implemented, customised and supported.
View service →SAP Support and AMC FAQs
What does SAP AMC cover?
An SAP AMC covers fixing incidents, small changes and configuration, functional questions, technical care such as monitoring, patches and upgrades, user roles, month-end and year-end support, and regular health checks and reports.
What is the difference between SAP AMC and SAP AMS?
They mean almost the same thing. AMC stands for annual maintenance contract and AMS for application management services. Both describe a partner that supports and improves your SAP system under agreed service levels.
How are service levels and prices set?
We agree support hours, response and resolution times, scope and price in your contract, based on your system, users and how much your business depends on SAP.
Can you support an SAP system we did not implement?
Yes. We support systems built by other partners. We start with a knowledge-capture and health check, so we understand how your system works before we take responsibility for it.
How do you take over from our current support provider?
We capture knowledge from your users and current provider, set up access and tools, clear the backlog, and then run support with monthly reviews. The takeover is planned so your users keep working.
Can you support ECC, S/4HANA and Business One?
Yes. Our team supports SAP ECC, SAP S/4HANA and SAP Business One, and can plan your move from ECC to S/4HANA when you are ready.
Do you offer on-site support in Riyadh?
Yes. Our head office is in Riyadh, so we can visit your office for workshops, closes, go-lives and reviews, and support users remotely the rest of the time.
Do you provide SAP support across the GCC?
Yes. We support SAP for organisations in Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain and Oman, in Arabic and English.
Talk to an SAP support specialist
Tell us which SAP system you run and where support hurts today. We will come back with a clear proposal, not a sales pitch.
Want an SAP support team you can rely on?
A dedicated team of 17 SAP specialists keeps your system running, fixed and improving, and takes over smoothly from your current provider.
- Functional and technical support in one team
- Smooth takeover from your current provider
- Monthly reports and service reviews
- On-site visits in Riyadh and across the GCC